Informed Consent for Telemedicine

Purpose of this document

This document describes the nature, benefits, risks, and limitations of the telemedicine services facilitated through the OnlineDoc (DocEnLinea) connection platform and provided by licensed medical reviewers. OnlineDoc provides the connection infrastructure; the medical act belongs to the reviewer. By using the services, you confirm that you have read, understood, and accepted the terms described herein.

This consent supplements (does not replace) the specific consent the medical reviewer may request before each consultation or protocol.

1. Nature of telemedicine

Telemedicine consists of the delivery of health services at a distance through information and communication technologies. Through OnlineDoc, the connection with the licensed medical reviewer may occur via video, voice, or clinical data review.

I understand that telemedicine differs from an in-person consultation and that the medical reviewer will base their assessment on the information I provide, my responses, and the observation available through the connection medium.

2. Services covered

This consent applies to the service types connected through OnlineDoc (DocEnLinea):

• Connection with medical reviewers via video, voice, or data review.
• Hormonal optimization lanes (TRT — Testosterone Replacement Therapy).
• Hormone replacement lanes (HRT — Hormone Replacement Therapy).
• Weight-management lanes with GLP-1 (semaglutide, tirzepatide).
• Longevity and optimization lanes.
• Prescriptions issued by the medical reviewer where appropriate.
• Ordering and interpretation of laboratory studies by the reviewer.

3. Expected benefits

• Access to specialized medical care without the need to travel.
• Reduced waiting times.
• Continuous, personalized protocol follow-up.
• Direct communication with your assigned physician.
• Secure digital record of your clinical history.

4. Risks and limitations

I understand and accept that telemedicine has inherent limitations:

• Diagnostic limitation: The physician cannot perform a direct physical examination. Some conditions require in-person evaluation.
• Technology dependence: Consultation quality depends on internet connection, audio/video quality, and the device used.
• Protocol risks: Hormonal protocols (TRT, HRT) and GLP-1 carry their own risks that will be specifically explained by your physician before starting.
• Electronic privacy: Despite security measures, there is an inherent risk in all electronic communication.
• Not for emergencies: Telemedicine is not suitable for medical emergencies.

5. My responsibilities as a patient

By using OnlineDoc services I commit to:

• Provide truthful and complete information about my health status, current medications, and medical history.
• Inform the physician if I do not understand any instruction or recommendation.
• Complete requested laboratory studies within the indicated timeframes.
• Report adverse effects or changes in my health status promptly.
• Comply with medical instructions and follow-up appointments.
• Ensure a private environment with a good connection during video consultations.
• Go to an in-person emergency service when necessary.

6. Confidentiality

All information shared during consultations is confidential and protected under the LFPDPPP and NOM-004-SSA3-2012. The electronic clinical record is managed by the treating medical reviewer or office, with encryption and access restricted to authorized personnel. OnlineDoc processes data as a processor, following the controller's instructions.

For more details, see our Privacy Notice.

7. Right to revoke consent

You may revoke this consent at any time, which will result in the discontinuation of telemedicine services. Revocation does not affect the lawfulness of processing carried out prior to revocation. To revoke, write to contact@docenlinea.mx.

If your physician determines that protocol interruption requires a gradual transition for clinical safety, the necessary instructions will be provided.

8. Referral to in-person care

The physician may determine at any time that your condition requires in-person evaluation, specialized studies, or emergency care. In such cases, you will be referred to the appropriate resource and the telemedicine consultation will be suspended until it is clinically appropriate to continue.

9. Patient declaration

By using OnlineDoc (DocEnLinea) services, I declare that:

• I have read and understood this informed consent document.
• I have had the opportunity to ask questions and they have been satisfactorily answered.
• I understand the benefits, risks, and limitations of telemedicine.
• I grant my consent freely, voluntarily, and in an informed manner.
• I understand that I may revoke this consent at any time.

10. Legal basis

This informed consent is based on:

• General Health Law (LGS) — Articles on informed consent.
• NOM-004-SSA3-2012 — Clinical record (informed consent section).
• 2025 GHL Amendment — Recognition of telehealth and consent requirement for remote services.
• LFPDPPP — Express consent for sensitive health data.

Contact

For questions about this informed consent, write to us at: contact@docenlinea.mx